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Luxcleaners Melbourne is committed to protecting your privacy and ensuring that all personal information is handled with care, transparency, and security. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or use our cleaning services.
By engaging with our website or services, you agree to the practices outlined in this policy.
Information You Provide
When you contact us, book a service, or request a quote, you may provide:
Your name
Email address
Phone number
Home address or service location
Details about the cleaning service you require
Any additional notes or instructions
Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type
Pages viewed
Device information
Time spent on the website
This helps us improve our website functionality and user experience.
Luxcleaners Melbourne uses your information to:
Provide accurate quotes
Communicate regarding bookings and service updates
Deliver cleaning services at your property
Respond to inquiries and customer support requests
Improve website performance and service quality
Maintain internal business records
We do not sell or rent your personal information to any third parties.
We only share your information when necessary to operate our business, such as:
Cleaning staff who require the service address
Trusted service providers that support website hosting and IT security
Payment processors if invoicing or online transactions are involved
All third-party partners follow strict confidentiality and data protection standards.
Our website may use cookies to improve user experience, track performance, and analyze website traffic. Cookies help us deliver a smoother browsing experience but do not store personal information.
You may disable cookies through your browser settings if you prefer, though some website features may not function correctly.
We use secure systems and restricted access to protect your data. This includes encryption, secure communication channels, and regular system updates. While we take all reasonable measures to protect your information, no method of online transmission can be guaranteed 100% secure.
You have the right to:
Request access to the information we hold about you
Ask for corrections to inaccurate details
Request deletion of your personal information when legally allowed
Opt out of marketing communications
Withdraw consent at any time
To make a request, contact us at luxcleanersmelbourne@gmail.com.
Our website may contain links to other websites. Luxcleaners Melbourne is not responsible for the privacy practices or content of external sites. We encourage you to review the policies of those sites when visiting them.
We retain your personal information only for as long as necessary to:
Provide cleaning services
Maintain service records
Comply with legal, administrative, or financial requirements
Once no longer needed, your data is securely deleted.
Luxcleaners Melbourne does not knowingly collect personal information from children under 13 years of age. If you believe a child has submitted personal information, please contact us so we can remove it promptly.
We may update this Privacy Policy occasionally to reflect changes in our services or legal obligations. The “Last Updated” date will be revised accordingly. We recommend reviewing this page periodically.
For questions about this Privacy Policy or how your data is handled, please contact us:
Email: luxcleanersmelbourne@gmail.com
Phone: 03 7065 2583
Address: 11 Mulgrave Street, Lara VIC 3212, Australia